1. Introduction
El-Marine Pharmaceutical values your trust and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data. By using our website, you consent to the practices described in this policy.2. Data We Collect
Registration Data
If you create an account on our website, we store your chosen username, email address, and any additional profile information you provide. You may view, edit, or delete your personal information at any time (except your username). Our administrators may also access and edit this information where necessary.Purchase & Order Data
When you place an order or purchase products through our site, we collect the information necessary to process and fulfil your order. This may include your name, delivery address, contact details, and payment information. Payment data is handled securely through our payment processor and is not stored on our servers.Support Data
If you contact us for customer or product support, we retain the information you provide in order to resolve your query. This data is used solely for support purposes.Comments
If you leave comments on our website, we collect the data shown in the comment form, along with your IP address and browser user agent string for spam detection purposes.Contact Form
Information submitted via our contact form is sent to our company email. These submissions are used exclusively for customer service and are never shared with third parties or used for marketing without your explicit consent. These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.Google Analytics
We use Google Analytics for anonymous, aggregated reporting of website usage. No personally identifiable information is stored through this service. To opt out of Google Analytics tracking, please visit: Google Analytics Opt-out.3. Embedded Content
Pages on this site may include embedded content such as videos or social media feeds. Embedded content from other websites behaves as if you had visited those websites directly. They may collect data about you, use cookies, and track your interaction with that content. Services we may use include:4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We do not sell or share your personal data with third parties in a way that discloses your personal information. Limited data sharing occurs only where necessary to deliver the services you use. Any third parties we work with are required to handle your data in accordance with applicable privacy laws. We do not share health-related or medication-related information you provide with any third parties for advertising or marketing purposes.7. How Long We Retain Your Data For
We retain your data for as long as your account is active or as needed to provide you with our services. If you submit a support request or comment, its data is retained until you request its removal. If you register on our website, your profile information is stored until you delete your account or request erasure. Website administrators may also update this information. We may retain certain data for longer periods where required by law or for legitimate business purposes such as fraud prevention.8. Security Measures
We use SSL/HTTPS encryption across our website to protect your data in transit. Personally identifiable information is encrypted when transmitted between your browser and our servers. In the event of a data breach, our administrators will take immediate steps to secure the system, notify affected users, and reset credentials where necessary.9. Your Data Rights
You have the right to:
- Access the personal data we hold about you.
- Correct any inaccurate or incomplete data.
- Request deletion of your personal data, subject to any legal obligations we may have to retain it.
- Withdraw consent to data processing at any time, where processing is based on consent.
Lodge a complaint with your local data protection authority if you believe your rights have been violated.
To exercise any of these rights, please contact us using the details below. Note that deleting your account data will affect our ability to provide ongoing support or services to you.
NDPR: As a website serving users in Nigeria, we are committed to compliance with the Nigeria Data Protection Regulation (NDPR). For more information, visit: NDPR Information Portal.